FAQ

support

frequently asked
questions


Here are some answers to common questions.
If you can’t find what you’re looking for,
feel free to contact me anytime.

A cream mug beside vintage books and white flowers in soft sunlight.

ordering & payment

What payment methods do you accept?
Available payment methods and any applicable taxes are shown at checkout.
Do I need an account to browse?
You can browse product pages without creating an account. Checkout and membership services may offer or require account access for their features.

digital products & downloads

Will a physical item be shipped?
Digital planners, notebooks, stickers, and printables are electronic files. No physical item is shipped for a digital purchase.
How do I receive my files?
Files are supplied electronically after payment is confirmed. Follow the download instructions associated with your order and check your checkout email, including spam or junk. See Delivery & Download Info.
Which apps and devices do I need?
Check the individual listing for supported apps and file types. PDF planners may require a compatible PDF annotation app and a stylus for handwriting. Apps, subscriptions, tablets, and styluses are not included unless the listing says otherwise.
How do I open ZIP files and import stickers?
Extract ZIP files first. Import PDFs into a compatible app and follow that app’s instructions for importing PNG stickers or sticker books.

returns & support

Do you offer refunds?
We do not offer change-of-mind refunds for digital purchases. Defective files or duplicate purchases may be refunded after review. Email wellelladotcom@gmail.com within 14 days of purchase with your order number and details. Allow up to one week for a response and one week after approval for refund processing. See Return and Refund Info.
What if a download is missing or a file does not work?
Email your order number, checkout email, and a description of the problem to wellelladotcom@gmail.com. Please allow up to one week for a response.
Can I resell or share the digital files?
Unless the listing expressly provides a different license, files are for the purchaser’s personal use. Do not resell, redistribute, or share the files. See our Terms of Service.

sticker club

How much does the Sticker Club cost?
The paid recurring subscription costs $5.00 USD per month and renews monthly until canceled. Any applicable taxes are shown at checkout.
How do I cancel my subscription?
Cancel through your membership account. Cancellation stops future renewals immediately; you keep access for the rest of the period you paid for. If you cannot access cancellation controls, email us. See Subscription & Cancellation.